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Terror Club "We Heard You"
MWR Team appreciates all of the feedback given about our SAC MWR facilities. Please review our teams response to your comments and questions. For more personal comment please reach out to the Fleet and Family Readiness Director.
Do you have suggestions or comments about one of our MWR facilities? Your input matters! Please take a brief survey and let us know how we are doing. Your feedback will assist MWR to better serve you. MWR Survey Link!
MWR Team Response: We are happy to hear that you enjoyed our Quesadilla at the Terror Club. We recommend trying our wings. Tossed in your favorite sauce, Hot, Thai Chili and more.
MWR Team Response: Thank you for your response. Our team is always open to suggestions. Please contact us and let us know of how we can make your experience better at the Terror Club.
MWR Team Response: Thank you for your response.We are please that you have enjoyed our MWR food and beverage establishment.
MWR Team Response: Thank you for your response. We ae happy you enjoyed one of our Events at the Terror Club. Please visit our Events - Calendar page to see upcming MWR events at Terror Club.
MWR Team Response: Thank you for your response. We apologize that the Luau was not authentic enough for you. With limited resources we have in Singapore, getting authentic can be challenging with customs. The team did their best to get authentic as they could with the limited resources. We have discussed a few things we can improve on, and the hurdles the team went through to program the event. We do have a couple of openings coming up in MWR Community Recreation coming soon. We would love to have you on the team and come up with more activities for the community.
MWR Team Response: Thank you for your comment. We are pleased to clarify that there is not, nor have there ever been, any charges for condiments and water. In an effort to provide a more hygienic drinking experience (something that should have been implemented previously), we have instituted a drink fountain station. While there is no charge for water, there is a nominal cup charge of 25 cents. We understand your frustration, as change is not easy. Updates to the program are required to make sure the MWR SAC F&B program remains profitable, as is required by the CNIC Instruction. As suggested, we are looking for a way to price drinks to cover the costs of refills and water cups, by evaluating continued sales, as drinks help offset the price of the food. Condiments are already built into the pricing of the food, as they are with all other food providers (Grab, etc.) since this is the industry standard. There is an additional charge for extra sauces, such as Ranch, when it is added to a dish that either does not have it included in the menu description or is requested in larger than the standard quantity- another industry standard. Happy Hour Free Food was a pilot program that has been in place every Friday (with the exception of other scheduled events or ship visits). Unfortunately, as it did not drive revenue and had low attendance, it will be phased out. We will be offering 50% off on appetizers during Happy Hours moving forward.
While prioritizing the logistics and continued financial prudency of the Terror Club, it is not our intent to make you feel unwelcome. We hope there is an understanding that the need to maintain the Terror Club as instructed by the CNIC Instruction, does not equate to the Management’s personal motivations. We apologize that the lack of standard updated menu pricing over the past few years, makes the changes being implemented feel like a surprise. As customers are concerned about costs more than ever, we want to assure you that the F&B team is doing their best behind the scenes to minimize costs by establishing new vendors and production lines, while obtaining quality product. This means while increased pricing is inevitable, we are offsetting much of the cost before you get a chance to recognize it.
MWR Team Response: Thank you for your comment. We are saddened that you will not be utilizing the Terror Club anymore. We understand. We do provide healthy options, and they are available for purchase. Some items are difficult to get as the quality of the products is not in our best interest for the customers. If you ever come back, please ask the F&B staff for fruit options, and they can tell you what we have available for your consumption. Please remember that strawberries, raspberries, and other berries are expensive and hard to get. We don’t order a lot of berries.
MWR Team Response: We are happy to hear that the Chicken Tacos were great. TC staff recommends you also trying our buffalo burttio next time you are at the Terror Club.
MWR Team Response: Thank you for your comment. It sounds like you really enjoyed your time and the food at the Terror Club. We hope to continue to live up to our work. As food prices increase, there will be some adjustments for the prices in the future. But we will do all we can to make sure it is not a huge burden on your wallet and that you and your company continue to stop by our Terror Club.
MWR Team Response: Thank you for your comment. It sounds like you really enjoyed your time and the food at the Terror Club. We hope to continue to live up to our work. As food prices increase, there will be some adjustments for the prices in the future. But we will do all we can to make sure it is not a huge burden on your wallet and that you and your company continue to stop by our Terror Club.
MWR Team Response: We are happy to hear that the Braised Beef was excellent. We recommend you trying the Shrimp rice bowl, next time you are at the Terror Club.
MWR Team Response: Thank you for your response. We are happy to hear that our staff was friendly and welcoming. We hope to continue with quick turnaround and fresh food services with our team. Looking forward to having you visit again at the Terror Club.
MWR Team Response: We are happy to hear that our Ice Cream Pie was excellent. We recommend you trying another dessert we have on our TC menu, next time you are at the Terror Club.
